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Cibse Quick Join Case Study

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Cibse Quick Join Case Study

Initial Problem

CIBSE wanted to reduce the amount of time taken to process their membership applications. Membership forms were submitted on paper via post and this sometimes led to messy, incomplete or incorrect data on the forms. If an error was found on the form, the member needed to be contacted and often had to resend the form again. Once the form has been received, the members details had to be input manually into CIBSE's membership database.

How the Helix Team Helped

Helix had already created the SEAF online application form to enable institutions to fill out their forms online. This enabled users to partially fill out a form and come back to it later or to resubmit the form if more information was needed.

Helix successfully interfaced the application process with CIBSE's own database. Once the application was successfully completed, the CIBSE database was automatically updated with the new members data.  If the user already existed on the database when the member starts their application, the application form was populated with the data already known about the member to save time.

Successful Outcome

Since implementing the system, the numbers of online applications are increasing daily. CIBSE have asked us to further expand the system to allow members access to their knowledge portal site once registered.

They have also commissioned us to create a shorter version of their membership process allowing members to register and pay in under 5 minutes.

Register online for affiliate membership at CIBSE: http://www.cibse.org/index.cfm?go=page.view&item=419

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