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IchemE Case Study

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IchemE Case Study

Initial Problem

IChemE's current membership system required that membership forms are submitted via post. These forms are difficult to process and needed to be fully entered into the institutions database after they are successfully submitted. IChemE also wanted more data on their users who considered submitting but didn't post their applications to see if they could increase memberships.  Each membership had different costs depending on the member's background and location.

How the Helix Team Helped

Helix developed the SEAF online application for a number of institutions that allowed members to fill out their applications online and upload documents and images to support their membership.

IChemE specifically commissioned us to customise the system in a number of unique ways. We created a membership wizard that chose the correct grade and price for that member based on their responses to a series of questions.  Working with IChemE's IT team, we created a Web Service to allow their database to interface with the application and automatically save records onto their membership database.

Successful Outcome

The online system has been running for over a year now and has allowed IChemE to collect hundreds of applications. They have been able to use the data obtained from incomplete applications to contact users and help them complete the process, increasing the number of applications per year.

IChemE have since commissioned us to further expand their membership forms to include a discount code system that can be applied to different grades and time periods.

Visit IChemE's online membership process at:

http://seaf.icheme.org/grades.aspx

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